The results are in… and our users have big plans for using their Civic Wallets. What’s more — as we expected — we received plenty of good advice, tips, and perspectives.
At Civic, we value our community and the people who use our products. That’s why we were looking forward to getting feedback from those on our Civic Wallet pre-registration list about why they use digital wallets. Our first user survey was completed by more than 1,000 people from our waitlist, and our second survey was completed by more than 700 people. Responses came from a global audience.
First User Survey
A vast majority of our survey takers already use a digital wallet in one form or another. When asked why they used a digital wallet, almost 40% said they used a wallet for trading and holding crypto, and close behind, more than a quarter of those surveyed said that they used a digital wallet for simplicity, ease of use and convenience. A still-significant portion of our users said they used wallets to make purchases, buy and sell goods, and yet others used wallets for safety and security over their money.
Only a few users did not yet use digital wallets, and here, 22% said the main reasons for not adopting the technology were mainly because they either didn’t understand how to use a digital wallet or because they wanted more physical places to use the wallet before diving in (19% of users). Clearly, there’s an opportunity to make digital wallets easier and to broaden their reach.
Our users are highly engaged in the digital wallet space, and when we asked what kind of wallets they use, we received quite a number of responses. Many currently operate several types of wallets at once, with both traditional payments and cryptocurrency.
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Blog – Civic Technologies, Inc.